Privacy Policy

1. Introduction

Welcome to TravelWay. We value your trust and are committed to protecting your personal data when you plan or book travel with us. This Privacy Policy explains how we handle your information when you use our website or contact our travel consultants, as well as your rights and choices under applicable Pakistani and international data protection laws.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you in connection with enquiries, bookings, and travel services, including but not limited to the categories below:

• Identity Information: Includes first name, last name, CNIC or passport details, and similar identifiers needed to arrange your trips.
• Contact Information: Includes email address, mobile and landline numbers, and emergency contact details provided for your journeys.
• Technical Information: Includes internet protocol (IP) address, browser type and version, time zone and approximate location, device information, and other technical data collected when you interact with our website or online tools.
• Usage Information: Includes information about how you browse our website, search for tours, and use our booking and customer support services.

3. How We Use Your Information

We will only use your personal data where permitted by law and for purposes related to the provision of our tourism and travel services. Most commonly, we use your personal data in the following situations:

• To provide, confirm, and manage your travel bookings and related services.
• To create and manage your TravelWay profile, enquiries, and payment records.
• To contact you with itineraries, confirmations, service updates, and important information about your trips and our website features.

4. Data Security & Protection

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

5. Data Retention & Storage

We retain your personal data only for as long as necessary to fulfil the travel and support purposes for which it was collected, including meeting any legal, regulatory, tax, accounting, or reporting obligations under the laws of Pakistan and other applicable jurisdictions.

6. Contact TravelWay

If you have any questions about this Privacy Policy or how TravelWay handles your personal data, please contact us using the details below: